Return Policy

Eligibility for Returns

We accept returns within 30 days of the purchase date. To be eligible for a successful return, the following conditions MUST be met:

The item must be in its original, unused, and unaltered condition.
It must include all original tags, labels, and packaging.
Proof of purchase, such as a receipt or order confirmation, is required.

How to Initiate a Return

To initiate a return, please follow these steps:

Contact our customer support team within 30 days of your purchase. You can reach us via email or phone to request a return. Include order confirmation # if applicable.
Include a copy of your original receipt or order confirmation inside the package.
Carefully package the item in its original condition and send it to the address provided.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping method to ensure your return reaches us safely.

Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days. Please note that it may take some time for the refund to reflect in your account, depending on your financial institution.

Exchanges

If you wish to exchange an item, please follow the return instructions above and specify the replacement item you desire. Once we receive your return, we will process the exchange and ship the replacement item to you.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our customer support immediately. In the case of defective items, please provide customer support with photos of the item and area(s) in question. Upon review and approval, we will arrange for the return of the item and cover all related shipping costs. Depending on your preference, a replacement will be shipped to you or a refund initiated to your original method of payment.

Store Credit

In some cases, if you do not wish to receive a refund or exchange, we may offer store credit as an alternative.

If you have any questions or require assistance with a return, please reach out to our customer support team. We are here to provide guidance and ensure your satisfaction with our products and services.

*KrisWilly™ Designs reserves the right to update and modify this Return Policy at any time without prior notice. Please review this policy periodically for any changes.